Gaby Neumann, Daniela Düring
METHODOLOGY TO UNDERSTAND THE ROLE OF KNOWLEDGE
MANAGEMENT IN LOGISTICS COMPANIES
Abstract: The role of knowledge as a strategic resource is well accepted in logistics companies. Nevertheless, the
question of how to best make use of it still remains unanswered. A decade ago when knowledge management mainly has
been seen as a matter of introducing information technology, knowledge databases and intranet solutions into companies, it
had lost a lot of its credibility also in the logistics practice. As a result, there is just a slack implementation of knowledge
management in logistics companies. To overcome this, knowledge management needs to be seen as a supporting service
addressing a company's personnel, organisation and IT basis at the same time. Any knowledge management activity and
investment into knowledge must aim to purposefully intervene in a company's logistics processes. For this, a methodology
for qualitatively assessing and quantitatively measuring significant target variables, i.e. logistics key performance indicators,
is required. Furthermore, valid models are needed to evaluate knowledge management interventions according to their
effectiveness and to directly control those change processes. Against this background, the paper explains Vester's sensitivity
analysis by applying it to the field of logistics knowledge management. More particularly, a first feasibility study is run to
clarify whether a valid sensitivity model can be derived to allow a systematic simulation-based analysis for understanding the
role of knowledge management in logistics companies and for identifying the impact of investments into knowledge on
a company's (logistics) performance.
Keywords: Knowledge Management, Sensitivity Analysis, Logistics companies
Full text available in in english in format: Adobe Acrobat pdf and HTML
|| Neumann, Gaby, and Daniela Düring. "METHODOLOGY TO UNDERSTAND THE ROLE OF KNOWLEDGE
MANAGEMENT IN LOGISTICS COMPANIES." Logforum 4.1 (2008): 5.
||Gaby Neumann, Daniela Düring (2008). METHODOLOGY TO UNDERSTAND THE ROLE OF KNOWLEDGE
MANAGEMENT IN LOGISTICS COMPANIES. Logforum 4 (1), 5.
|| NEUMANN, Gaby, DüRING, Daniela. METHODOLOGY TO UNDERSTAND THE ROLE OF KNOWLEDGE
MANAGEMENT IN LOGISTICS COMPANIES. Logforum, 2008, 4.1: 5.