PROMOTING HEALTHCARE TECHNOLOGIES THROUGH SUSTAINABLE SUPPLY CHAIN OPERATIONS: AN EMPIRICAL ANALYSIS OF KEY SUCCESS FACTORS USING THE ISM-MICMAC APPROACH

This study analyses key successful factors (KSFs) affecting health supply chains using a novel ISM-MICMAC methodology. Initially, KSFs were collected from past articles, which were later analyzed through the ISM-MICMAC methodology. Healthcare technologies (HCTs) are regarded as innovative and fastest-growing technologies and have seen advancement in the last few decades. Successful and sustainable delivery of health services is only possible through an effective supply chain and logistics network. However, HCTs confront pressure in healthcare supply chains due to different issues. Therefore, it is essential to evaluate KSFs affecting the successful delivery of HCTs supply chains. After obtaining data from experts, interpretive structural modeling (ISM) results indicated that initial capital, top management commitment, training & experience, new technology and information, information quality, and strategic partnership with suppliers are the most crucial KSFs HCTs supply chain in the Pakistani context. Furthermore, MICMAC analysis categorized KSFs with the help of their driving and dependence power. These results support health strategists and policymakers to understand the severity of the identified top five KSFs and act as a moderator to take care of these KSFs, which would ultimately contribute to the successful delivery of the health care supply chain and improvement of critical health services. This study's results would also be helpful for the supply chain managers of the manufacturing industry in the Pakistani context. This research is one of the initial studies to precisely explore KSFs affecting health supply chains using a novel ISM-MICMAC and categorize KSFs with the help of their driving and dependence power by applying MICMAC analysis in the Pakistani SCM context.