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Issue 1/ 2016, article 7

Authors: Gagandeep K. Nagra

Title: GRIEVANCE REDRESSAL INSTRUMENT AND INCLINATION OF DIVERSE MODES USED TO ENLIST COMPLAINTS IN INDIAN BANKS

Keywords: purchaser dedication, customer protest, redressal segment, grievance

Abstract:

 

Background: Customer grievances are a bit of the business life of any corporate component. This is more so for banks in light of the way that they are organization affiliations .Indeed the organization business is planned to pass on what its customers conclusively need .Banking industry in India was considered as standard section 10 years back yet the sharp tries of RBI in the later past has changed and changed the substance of Indian dealing with a record industry. It has in like manner understood the challenges which the business has not defied until then and making an unrivaled purchaser reliability and experience is one of them. The engaged differentiator of banks depends on upon the ability to give a better issue than the customers other than offering a wide blend of things.

Methods: The path in which banks talk and oversee customer grumblings is a key variable in picking the way of customer organization .Having an inside and out plot redressal instrument for addressal of all the customer grievances is of prime hugeness. The destinations of the paper are to get a comprehension into the grievance redressal instrument followed in banks, care about it among general populace and its sufficiency. Data has been accumulated with the help of a sorted out survey by 200 bank customer's .With the aid of Statistical Package for Social Sciences (SPSS), both realistic experiences including frequencies, rates, mean, and standard deviations and moreover inferential tests, for instance, Pearson chi-square and ANOVA were joined.

Results and conclusions: Results exhibited a low level of care about grievance redressal approach and demonstrated that private part banks have a more practical grievance redressal framework when appeared differently in relation to open range banks The study has recommendations for the bank customers to show himself seeing protesting determination handle the and furthermore the banks in suitably arranging a reasonable model of grievance redressal.

 

 

Full text available in in english in format: Adobe Acrobat pdf article nr 7 - pdf

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DOI: 10.17270/J.LOG.2016.1.7
For citation:

MLA Nagra, Gagandeep K.. "Grievance redressal instrument and inclination of diverse modes used to enlist complaints in indian banks." Logforum 12.1 (2016): 7. DOI: 10.17270/J.LOG.2016.1.7
APA Gagandeep K. Nagra (2016). Grievance redressal instrument and inclination of diverse modes used to enlist complaints in indian banks. Logforum 12 (1), 7. DOI: 10.17270/J.LOG.2016.1.7
ISO 690 NAGRA, Gagandeep K.. Grievance redressal instrument and inclination of diverse modes used to enlist complaints in indian banks. Logforum, 2016, 12.1: 7. DOI: 10.17270/J.LOG.2016.1.7
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