eng
Poznan School of Logistics
Logforum
1734459X
2008-03-30
4
1
article
A DIFFERENT LOGISTICS MANAGER? - DIFFERENTIATION IN LOGISTICS BUSINESS PRACTISE
Stef Weijers
1
Hans-Heinrich Glöckner
1
Reinder Pieters
1
Educating students to become a logistics professional, requires a certain set of competences to be attained.
This study investigates which competences are required in logistics business practise, and whether a differentiation may be
noticed in the actual profiles of logistics professional. It shows that educational institutions could fine tune training their students according to the required abilities, skills and attitudes.
http://www.logforum.net/vol4/issue1/no1/1_1_1_08.pdf
competences in logistics
profiles of logistics professional
logistics education
eng
Poznan School of Logistics
Logforum
1734459X
2008-03-30
4
1
article
SELECTED METHODS OF OPTIMIZATION OF TRANSPORT SYSTEM OF MUNICIPAL WASTES IN KATOWICE
Ewa Płaczek
1
Jacek Szołtysek
1
Waste management is one of crucial problems in developed living areas. It is also an area of problems and
threats for normal functioning. Therefore this is an object of interest of lots of specialist including logisticians. Improving
waste management is not only projecting flows but also using mathematical methods of optimization of elements of these
flows.
http://www.logforum.net/vol4/issue1/no2/2_1_1_08.pdf
city logistics
reverse logistics
waste management
optimization methods
eng
Poznan School of Logistics
Logforum
1734459X
2008-03-30
4
1
article
TECHNICALLY-INFRASTRUCTURAL CONDITIONINGS OF THE
REALIZATION OF INTERMODAL TRANSPORT CONNECTING THE
BALTIC SEA WITH THE ADRIATIC SEA
Maciej Stajniak
1
Free intermodal transport of loads between the Baltic Sea and the Adriatic Sea is possible under the
condition that the transport infrastructure in each country is described by the same technical parameters. Unfortunately, the
existing infrastructure was shaped by the countries' supreme decisions and regulated by laws for sustainable transport
developmen
http://www.logforum.net/vol4/issue1/no3/3_1_1_08.pdf
intermodal transport corridors
freight transport market
railway infrastructure
eng
Poznan School of Logistics
Logforum
1734459X
2008-03-30
4
1
article
THE CONDITIONS OF STANDARDIZED INTERPERSONAL CUSTOMER SERVICE
Szymon Strojny
1
The customer service is one of the most important elements of the company strategy. It has a significant
influence on the relations with the customers and on their loyalty. The main purpose of this article is the analysis of how can
the process of customer service be standardized. The author focused exclusively on the interpersonal customer service. There
have been presented the steps of the process, the meaning of standardization and the factors influencing the possibilities of
how to implement the standards. There have been presented all the company benefits of the customer service standardization.
http://www.logforum.net/vol4/issue1/no4/4_1_1_08.pdf
customer service
standardization customer service customer service level
eng
Poznan School of Logistics
Logforum
1734459X
2008-03-30
4
1
article
METHODOLOGY TO UNDERSTAND THE ROLE OF KNOWLEDGE
MANAGEMENT IN LOGISTICS COMPANIES
Gaby Neumann
1
Daniela Düring
1
The role of knowledge as a strategic resource is well accepted in logistics companies. Nevertheless, the
question of how to best make use of it still remains unanswered. A decade ago when knowledge management mainly has
been seen as a matter of introducing information technology, knowledge databases and intranet solutions into companies, it
had lost a lot of its credibility also in the logistics practice. As a result, there is just a slack implementation of knowledge
management in logistics companies. To overcome this, knowledge management needs to be seen as a supporting service
addressing a company's personnel, organisation and IT basis at the same time. Any knowledge management activity and
investment into knowledge must aim to purposefully intervene in a company's logistics processes. For this, a methodology
for qualitatively assessing and quantitatively measuring significant target variables, i.e. logistics key performance indicators,
is required. Furthermore, valid models are needed to evaluate knowledge management interventions according to their
effectiveness and to directly control those change processes. Against this background, the paper explains Vester's sensitivity
analysis by applying it to the field of logistics knowledge management. More particularly, a first feasibility study is run to
clarify whether a valid sensitivity model can be derived to allow a systematic simulation-based analysis for understanding the
role of knowledge management in logistics compan
http://www.logforum.net/vol4/issue1/no5/5_1_1_08.pdf
Knowledge Management
Sensitivity Analysis
Logistics companies